Over the weekend CloudFlare made breaking changes to their hosting partner program without providing advanced notice.
Effective immediately it will no longer be possible for Varial Hosting customers to manage CloudFlare services through your cPanel control panel and we will no longer be offering CloudFlare’s content delivery network as an option that can be enabled for new hosting plan orders.
I use CloudFlare, what does this mean for me?
All CloudFlare services will continue to function and will remain enabled for websites currently using their content delivery network.
However, to manage your CloudFlare services you must now login at cloudflare.com as you can no longer access your CloudFlare content delivery network settings through your cPanel control panel. This will be necessary for tasks like purging your CloudFlare cache.
If you do not know your CloudFlare login you can request a password reset from their website.
How do I completely disable CloudFlare?
While existing users can continue to use the CloudFlare content delivery network without interruption, if you would like to completely disable CloudFlare, please contact our Support department and we’ll modify your domain’s DNS records to remove CloudFlare for you.
How do I enable CloudFlare on a new website?
If you wish to enable CloudFlare’s content delivery network on a new website you must now sign up for an account at cloudflare.com and follow their setup instructions. CloudFlare offers both free and paid product tiers.
You will be required to change your domain’s name servers and use CloudFlare for DNS management in order to use their service. It is no longer possible to enable CloudFlare on a new website without switching to their DNS service.
Effective July 21, 2021, pricing for new .COM domain name registrations and transfers will change to reflect an increase in price of all .COM domain names as announced by Verisign and ICANN, the operators of the .COM TLD.
.COM domain names expiring within the next 30 days will renew at existing rates. No changes will be made to existing renewal invoices.
.COM domains expiring after August 20, 2021 will renew at the following rates:
Was $16.99CAD >> Now $18.99CAD/year Was $12.99USD >> Now $13.99USD/year
The latest major version of cPanel is now available to all Varial Hosting customers. While most changes are backend improvements, RoundCube Webmail users will be excited to discover its new, modern theme that has been designed to be responsive when viewed on devices of all form factors.
In the evening of Friday, March 5, 2021, we will be upgrading the MySQL database server on our Lockhart, Malfoy and Sirius servers from MySQL 5.6 to MySQL 5.7. MySQL will be run with strict mode disabled for best compatibility.
Prior to the upgrades, database servers will be briefly taken offline in order to make a complete backup of all customer databases. Websites utilizing MySQL databases will become temporarily unavailable for a short period until the MySQL upgrades have completed on each server.
This document will be updated with our progress as the upgrades are performed.
Last fall we introduced a new, highly-anticipated feature for our MailScanner spam scanner — the ability to automatically move spam emails to a special Spam folder within your email accounts.
This allows customers to keep their inboxes free of spam, while providing a convenient way to review emails that have been flagged as spam.
Currently our MailScanner spam scanner is configured to deliver low-scoring spam and update the subject line of the email to identify it as potential spam.
On Thursday, April 1, 2021, we will change the default settings of our spam scanner to automatically move low-scoring spam emails to a Spam folder within your email accounts.
The Spam folder can either be accessed through Webmail or with an IMAP email client on your computer/device to allow you to easily review emails that have been flagged as spam.
To prevent your email accounts from growing excessively large, emails within your Spam folder will be automatically purged after 60 days.
Please note that your spam scanner settings will only be changed on April 1st if you are currently using our default settings. If you have made any modifications to your MailScanner settings in the past your custom settings will remain in place and this change will not be applied to your account unless you manually update your MailScanner settings in cPanel to enable the new SpamBox feature.
Our staff began working from home in early March and will continue to do so for the foreseeable future. We thank you for bearing with barking dogs and crying babies during phone calls with us.
When the pandemic brought the first wave of lockdowns, support requests increased tenfold, as many customers required assistance getting setup at home.
We quickly shifted our focus away from marketing endeavours and plans for expansion and tried to focus our efforts on providing the best support we can during this most troubling time.
We had heartbreaking conversations with many customers who were forced to close their businesses after decades of operation and were inspired by those who were able to shift their businesses online.
Even while working from home and with a 10X increase in phone calls and emails, we were able to shave a minute off of last year’s support ticket response time average. Day or night, our support ticket response time average for 2020 was 19 minutes!
While we saw a record number of cancellations earlier this year, we our thankful that our business has remained strong and stable, and we are now seeing an increased demand for our services as retail businesses rush to build websites and online stores.
Now that we have adapted to this new normal, we look forward to 2021 and resuming our plans for feature improvements and expansion.
Here are a few things we’re excited to launch in the New Year:
Major improvements to our email spam and virus scanner
Introduction of PHP 8.0 support
Migrating all remaining MySQL database servers to MariaDB (an optimized replacement)
Deploying new servers on next-generation Linux operating systems on new hardware with significantly faster SSD storage.
Have a Happy New Year and a safe and healthy 2021!
Customers who have purchased traditional SSL certificates will have their certificates upgraded to a GeoTrust Premium certificate upon their next renewal due to the discontinuance of the QuickSSL certificate type by the vendor.
GeoTrust Premium certificates carry a higher warranty and include a dynamic site seal. While these certificates have a higher cost, there will be no additional fees passed on to our customers for this upgrade.