2020 has been a heck of a year.
Our staff began working from home in early March and will continue to do so for the foreseeable future. We thank you for bearing with barking dogs and crying babies during phone calls with us.
When the pandemic brought the first wave of lockdowns, support requests increased tenfold, as many customers required assistance getting setup at home.
We quickly shifted our focus away from marketing endeavours and plans for expansion and tried to focus our efforts on providing the best support we can during this most troubling time.
We had heartbreaking conversations with many customers who were forced to close their businesses after decades of operation and were inspired by those who were able to shift their businesses online.
Even while working from home and with a 10X increase in phone calls and emails, we were able to shave a minute off of last year’s support ticket response time average. Day or night, our support ticket response time average for 2020 was 19 minutes!
While we saw a record number of cancellations earlier this year, we our thankful that our business has remained strong and stable, and we are now seeing an increased demand for our services as retail businesses rush to build websites and online stores.
Now that we have adapted to this new normal, we look forward to 2021 and resuming our plans for feature improvements and expansion.
Here are a few things we’re excited to launch in the New Year:
- Major improvements to our email spam and virus scanner
- Introduction of PHP 8.0 support
- Migrating all remaining MySQL database servers to MariaDB (an optimized replacement)
- Deploying new servers on next-generation Linux operating systems on new hardware with significantly faster SSD storage.
Have a Happy New Year and a safe and healthy 2021!