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Scheduled Network Maintenance: July 5, 2022 at 7AM CST

June 30, 2022

On Tuesday, July 5, 2022 at 7:00AM CST our network uplink will be migrated by data center technicians to a new core switch. This maintenance will cause approximately 60 seconds of downtime across all services as our network uplink is unplugged from its current switch and plugged into the new one.

Thank you for your patience and understanding.

Change of Domain Registration Partner

June 22, 2022

Our current domain registration partner, Public Domain Registry, has announced a substantial increase to their domain rates which we feel will limit our ability to offer competitive pricing.

Further, they are hiking the price of their Whois Privacy service to an amount we feel would discourage customers from purchasing, despite this being a necessary service to improve privacy and reduce spam.

Instead of increasing our customer’s pricing, we will be changing our domain registration partner, and may seek multiple partners on a per TLD basis in order to offer the best rates we can to our customers.

Effective immediately, .com/net/org/ca domains will now be registered through our new partner.

There will be no changes to pricing for .com/net/org/ca domains but Whois Privacy will now be free of charge and enabled by default for new .com/net/org domain registrations (Whois Privacy is already free for personal .CA domains).

For existing domains due for renewal after August 1st, our staff will facilitate the process of transferring the domains to our new partner upon renewal. To allow time for the domains to be transferred, your next domain renewal invoice will be sent two weeks early. If you had previously paid for Whois Privacy for a .com/net/org domain, this fee will be removed upon transfer to our new partner, saving you $4.99/year.

Upon completion of the domain transfer, you may be asked to confirm your email address with the registry. Please complete this step if you receive an email requesting it.

Customers with domains other than .com/net/org/ca will be notified separately of any potential changes.

While changing our domain registration partner is very time consuming for our staff, this decision has been made in our customer’s interests to avoid an increase in our domain rates.

cPanel Upgraded to v102 Across All Servers

June 13, 2022

The latest major version of cPanel is now available to all Varial Hosting customers.

This version of cPanel brings with it a completely redesigned interface that unifies the designs of cPanel, Webmail and the WHM reseller panel.

All resellers will find that WHM now features the redesigned interface.

cPanel users can optionally switch to the new Jupiter theme at this time. As cPanel plans to discontinue the previous Paper Lantern theme later this year, we intend to switch all customers to the new theme in the near future after applying some customizations and updating support documents.

Emergency Migration of Lockhart Server [Completed]

June 7, 2022

At approximately 4:00AM on Tuesday, June 7, 2022 our Lockhart server went offline. Data center technicians attempted to bring the server back online but the server hardware has failed and is unresponsive.

As attempts to bring our Lockhart server back online were unsuccessful, we have started the emergency migration of all customers previously hosted on our Lockhart server to our new Tonks server.

We have migrated all IP addresses previously used on our Lockhart server to Tonks, so no IP changes will be required.

Due to our Lockhart server being inaccessible, customer data will be restored from backups. A backup job was completed this morning just before our Lockhart server went offline and will be used to restore from.

Customer accounts will be restored alphabetically by username. Due to the large number of accounts to restore this process will take many hours and our staff will be working around the clock until completed. Progress updates will be posted below.

We thank you for your patience and understanding.

Progress:

This work has been completed and all customer accounts have been migrated from our Lockhart to our new Tonks server.

Horde Webmail Temporarily Disabled

June 1, 2022

Horde Webmail has been temporarily disabled across all servers due to the emergence of a zero-day vulnerability found in the software.

Webmail users can continue to access their email using RoundCube instead.

Horde will be re-enabled once this vulnerability has been patched by our software vendor.