March 9, 2015
At approximately 2:30pm CST on Friday, March 6 an electrical issue at the data center housing our Ares server created a power outage that affected customers hosted on this server.
Electrians and all available data center technicians were on site working to locate and isolate the failed equipment. Power to the data center was restored using generators by 5:00pm as technicians began progressively rebooting all affected servers in the data center.
By 6:30pm our Ares server was booted back up and stabalized. Power redundancy was restored to the data center by 7:30pm.
More information will be posted regarding the cause of the power outage once received from the data center.
We would like to thank all those affected for their patience and understanding during this rare incident. Note that all other servers were not affected by this outage.