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  1. How do I renew a domain?

    Domain renewal invoices are automatically generated 30 days before a domain is due for renewal. Simply pay your invoice to process the renewal of your domain name.

    If you wish to renew your domain prior to this, you may do so by logging into your client area account.

  2. How do I cancel a domain?

    If you do not wish to renew a domain please contact so we may stop your billing for the domain. The domain will become inactive upon its expiry date.
  3. What steps are required to transfer a domain?

    Ordering a domain transfer will transfer the registration of a domain name from its current registrar to Varial Hosting, extending its registration period by one year.

    In order to ensure a successful domain transfer, please verify that your domain name conforms to the following rules prior to ordering:

    • The domain is older than 60 days and is not expired. The domain transfer process typically completes within 24-48 hours, however in some circumstances it may require several days to complete. Please submit your domain transfer order with sufficient time to complete prior to your domain's expiration date.
    • The domain must not be locked to the current registrar. This feature is commonly known as "registrar-locking" and must be disabled prior to transfer.
    • You must have access to the email address specified as your domain's administrative contact. An email will be dispatched to this email address that will require you to manually verify the domain transfer request within the given time frame.
    • When transferring .com, .net, .org, .ca, .us, .biz, and .info domains, a transfer authorization (EPP) key is required to process your order. This key can be obtained from your current registrar.

    If you do not have access to modify your domain name's configuration or are unsure of how to verify and complete these steps, please contact your current registrar and ask them to verify that your domain conforms to the above rules, adjusting any setting that may be incorrect. You may also feel free to email at any time and we would be more than happy to guide you through the domain transfer process or answer any of your questions.

  4. What happens when I order a premium domain?

    With the launch of over 1,000 new top level domains, the registries have reserved specific domains (typically those with common keywords) and assigned premium pricing to them.

    If you attempt to order a premium domain our staff will contact you following your order to notify you that the domain has been reserved with premium pricing and is not available at normal rates. We will advise you of the premium price of the domain and if you wish to proceed we will invoice you for the premium domain fee and manually complete your order. If you do not wish to purchase the domain at this rate we will cancel your order and refund your transaction.

  5. What are your name server addresses?

    To connect your domain up to our hosting services please use the following name servers:

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