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  1. How do I renew my hosting plan?

    Hosting renewal invoices are automatically generated 15 days before the account is due for renewal if paying on a monthly, quarterly or semi-annual billing term. Accounts paying on annual or longer billing terms will have their invoices generated 30 days in advance. Simply pay your invoice to process the renewal of your account.
  2. How do I upgrade my hosting plan?

    You can upgrade your account at any time through your client area account or by contacting our billing department. You will be billed for the difference in price for the remainder of your billing cycle.
  3. How do I cancel my hosting plan?

    If you do not wish to renew your hosting plan please contact billing@varialhosting.com so we may stop your billing for the account. Your hosting account will be terminated from our servers upon the end of your current billing term unless immediate termination is requested.
  4. What billing cycles are available?

    You can sign up for monthly billing or up to a three year billing cycle. Discounts apply when you sign up for a year of hosting or longer!
  5. How do I access cPanel?

    You can access cPanel by adding cpanel before your domain name and logging in with your hosting account's username and password.

    For example:
    http://cpanel.domain.com/

  6. How do I connect additional domains to my hosting account?

    If you have purchased a hosting plan that supports the hosting of multiple websites you can connect additional domains to your hosting account simply by logging into your cPanel and clicking on the Addon Domains icon located under the Domains heading.
  7. How do I access Installatron?

    Simply login to your cPanel and click on the Installatron Applications Installer icon located under the Software heading.
  8. When will an application be updated in Installatron?

    When a new version of an application is released it will not be immediately available in Installatron as the developers of Installatron must first package the updated application and thoroughly test it before making it available for installation and upgrade in Installatron.

    Typically applications are updated in Installatron a few days after they are initially released by the authors.

  9. Do you offer support for the applications available in Installatron?

    Varial Hosting offers support only for the installation of applications through our Installatron tool and does not provide support for the use of the applications themselves. Please contact the authors of the applications for support.
  10. What versions of PHP do you offer?

    All hosting accounts come with support for PHP 5.2, 5.3, 5.4, 5.5, 5.6, 7.0 and 7.1. PHP 5.6 is our default PHP version.
  11. How do I change PHP versions?

    To change your PHP version simply log into your cPanel and click on the "Select PHP Version" icon located under the Software heading.

    Next, select the PHP version you wish to change to and press the "Set as current" button. Finally, click the "Use Defaults" button to select our recommended PHP modules and then hit "Save".

    If you wish to use our default version of PHP, simply leave your PHP version set to "native".

  12. What version of MariaDB (MySQL) do you offer?

    All hosting accounts include support for MariaDB 10.1.
  13. How do I access RVSiteBuilder?

    Simply login to your cPanel and click on the RVSiteBuilder icon located under the Software heading.
  14. How do I view the templates available in RVSiteBuilder?

    Simply click here to view our template catalogue. More templates are being added all of the time!
  15. How do I unblock my IP address from your firewall?

    If you are presented with the following page when visiting your website, our firewall has detected unusual activity from your location such as repeated login failures or other technical issues and has temporarily blocked your IP address from connecting to the server.

    To unblock your IP and proceed to your website simply click the "I'm not a robot" checkbox at the bottom of this page.

    If you are unable to unblock your IP through this page please contact support@varialhosting.com for assistance.

  16. How do I receive a free SSL certificate?

    Free SSL certificates are available to all customers with web hosting plans and will be automatically installed and renewed by cPanel so long as your domain meets the following criteria:

    • Your domain name currently resolves to our servers.
    • The certificate authority is able to retrieve a temporary text file from your website.

    Free SSL certificates are valid for 90 days and can protect:

    • domain.com
    • www.domain.com
    • mail.domain.com
    • webmail.domain.com
    • autodiscover.domain.com
    • cpanel.domain.com
    • webdisk.domain.com
    • All sub-domains
    • All domain aliases
    • All addon domains

    cPanel will automatically renew certificates expiring within 15 days. Please allow 24-48 hours for certificates to be issued and renewed.

  17. How do I view my installed SSL certificates?

    Simply log into your cPanel and click on the SSL/TLS icon located under the Security heading. Then click on the “Manage SSL sites” link to view your installed certificates.
  18. What can cause a SSL certificate to not be installed or renewed?

    The following issues could cause a SSL certificate to not be installed or renewed:

    • Your domain is not currently resolving to our servers. Please ensure your domain name is not expired or pointed to a third party service.
    • The certificate authority is unable to retrieve a temporary text file from your website. Please ensure that your .htaccess file does not contain rules that could prevent a .txt file from loading or blocks the cPanel/Comodo user-agent.
    • A limit of 200 domain entries can be protected per SSL certificate. If you are exceeding this limit please try converting some domain aliases to Addon domains which receive separate certificates.
    • Your domain is connected to the CloudFlare content delivery network but SSL is not activated within your CloudFlare account. Please see https://varialhosting.com/support/faq/hosting/#cloudflaressl for further instruction.

    If a SSL certificate is not being issued or renewed for your domain please contact support@varialhosting.com for assistance.

  19. Why is the lock icon not displaying or my website loading incorrectly when accessed over HTTPS?

    All website assets must be loaded securely for the SSL lock icon to display.

    For example, when linking to an image you must link to it using a relative URL like <img src="/image.jpg"> and not <img src="http://domain.com/image.jpg">.

    Even one insecure link will cause the lock icon to not display and could result in your website loading incorrectly when accessed over HTTPS.

    If the lock icon is not displaying, changes to your website code will be required to make your website compatible with HTTPS / SSL.

    Varial Hosting does not provide any support for updating a customer’s website code for SSL compatibility. Please consult a web design firm if you require assistance with this.

  20. What is the difference between a free and paid SSL certificate?

    While our free SSL certificates should be sufficient for most customers, traditional SSL certificates are still available for purchase.

    Traditional SSL certificates are valid for 1 year instead of 90 days, are manually installed and renewed, and are verified by email instead of website connectivity.

    Some customers may find traditional, paid SSL certificates to be more reliable as they are professionally installed and verified by Varial Hosting staff.

    A variety of certificate types are available for purchase, from domain-validated certificates, organization-validated certificates and extended-validated (green bar) certificates.

    Traditional SSL certificates protect both domain.com and www.domain.com or a single sub-domain. Wildcard certificates are also available and protect *.domain.com.

    If you would like to purchase a traditional SSL certificate please contact sales@varialhosting.com to place an order.

  21. How do I enable CloudFlare?

    CloudFlare is powerful content delivery network, website optimizer and security service.

    To enable CloudFlare simply log into your cPanel and click on the CloudFlare icon located under the Software heading.

    Next, login or register for a CloudFlare account.

    Once logged in click on the domain you wish to enable CloudFlare on from the Active Zone dropdown box and then click the "Provision Domain with CNAME Setup" button.

    That's it! Traffic will now be passed through CloudFlare's global content delivery network when your website is accessed from www.yourdomain.com (with the www).

    If you'd like to improve website performance further, we recommend clicking on the Performance menu button, scrolling down to the Railgun section, and then click the button to connect your website to our Railgun service.

  22. How do I use SSL with CloudFlare?

    Enabling HTTPS on a website connected to the CloudFlare content delivery network requires SSL to be activated within your CloudFlare account.

    If you activated CloudFlare through your Varial Hosting cPanel prior to December 2016, you will need to remove your domain from CloudFlare, then reprovision it, which will enable CloudFlare to issue a SSL certificate for your account.

    If you would like assistance with this please contact support@varialhosting.com.

    This step is not required if you activated CloudFlare after December 2016.

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