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  1. Where are your servers located?

    Our servers are located in a state of the art Canadian data center featuring energy efficient technologies and a historically fast and reliable network. More information on our data center and network architecture can be found at: https://varialhosting.com/about/datacenter/
  2. What payment methods do you accept?

    We accept payment by credit card (Visa and MasterCard), PayPal, Interac e-Transfer, and cheque or money order.
  3. How do I mail in a payment?

    If you wish to send payment for an invoice by cheque or money order, please make the payment payable to Varial Technologies, Inc. in the currency indicated on your invoice and send it to the following address:

    Varial Technologies, Inc.
    #104 - 220 20th St W
    Saskatoon, SK, Canada
    S7M 0W9

    Please include a note with your payment indicating your invoice number and domain name so we may credit the payment to the correct account.

  4. How do I pay by Interac e-Transfer?

    Simply select the Mail In Payment option on our order form and send an Interac e-Transfer from your participating bank to billing@varialhosting.com. Please be sure to email us with the answer to the security question you have chosen!
  5. Do I have to pay tax on your services?

    Canadian customers residing in Saskatchewan are required to pay 5% GST and 6% PST. Canadian customers residing in Ontario are required to pay 13% HST. Canadian customers residing in the provinces of New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island are required to pay 15% HST. All other Canadian customers are required to pay 5% GST. Taxes will be calculated and added to your invoice upon ordering.

    European Union customers are required to pay VAT at the following rates:

    • Austria - 20%
    • Belgium - 21%
    • Bulgaria - 20%
    • Crotia - 25%
    • Cyprus - 19%
    • Czech Republic - 21%
    • Denmark - 25%
    • Estonia - 20%
    • Finland - 24%
    • France - 20%
    • Germany - 19%
    • Greece - 24%
    • Hungary - 27%
    • Ireland - 23%
    • Italy - 22%
    • Latvia - 21%
    • Lithuania - 21%
    • Luxembourg - 17%
    • Malta - 18%
    • Netherlands - 21%
    • Poland - 23%
    • Portugal - 23%
    • Romania - 19%
    • Slovakia - 20%
    • Slovenia - 22%
    • Spain - 21%
    • Sweden - 25%
    • United Kingdom - 20%

    European Union businesses with a registered VAT number can provide this to our billing department to not be charged VAT on your invoices.

    Customers residing outside of Canada and the European Union are not required to pay tax on their orders.

  6. What billing cycles are available?

    You can sign up for monthly billing or up to a three year billing cycle. Discounts apply when you sign up for a year of hosting or longer!
  7. Can I upgrade my hosting plan at any time?

    You can upgrade your account at any time through your client area account or by contacting our billing department. You will be billed for the difference in price for the remainder of your billing cycle.
  1. First time? Let us make your life really easy.

    We help make it easy to setup your website starting with the most important information.

    Start Here
  2. Want to resell our services to your clients?

    We give deep discounts to customers who order multiple hosting plans.

    Learn More
  3. Our servers are beasts. Here's their status.

    99.9% uptime is great but more important is the current status of our servers. We show you.

    Server Status