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1. How long have you been in business?

   Varial Hosting has been providing hosting services since June 2003. More information on our company can be found at: https://varialhosting.com/about/company/

2. Where are your servers located?

   Our servers are located in a state of the art Canadian data center featuring energy efficient technologies and a historically fast and reliable network. More information on our data center and network architecture can be found at: https://varialhosting.com/about/datacenter/

3. What payment methods do you accept?

   We accept payment by credit card, PayPal, Interac e-Transfer and cheque or money order.

4. How do I mail in a payment?

   If you wish to send payment for an invoice by cheque or money order, please make the payment payable to Varial Technologies, Inc. in the currency indicated on your invoice and send it to the following address:

   Varial Technologies, Inc.
   #104 - 220 20th St W
   Saskatoon, SK, Canada
   S7M 0W9

   Please include a note with your payment indicating your invoice number and domain name so we may credit the payment to the correct account.

5. How do I pay by Interac e-Transfer?

   Simply select the Interac e-Transfer option on our order form and send an e-Transfer from your participating bank to billing@varialhosting.com. Please be sure to email us with the answer to the security question you have chosen!

6. Do I have to pay tax on your services?

   Canadian customers residing in Saskatchewan are required to pay 5% GST and 6% PST. Canadian customers residing in Ontario are required to pay 13% HST. Canadian customers residing in the provinces of New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island are required to pay 15% HST. All other Canadian customers are required to pay 5% GST. Taxes will be calculated and added to your invoice upon ordering.

   Customers residing outside of Canada are not required to pay tax on their orders.

7. What billing cycles are available?

   You can sign up for monthly billing or up to a three year billing cycle. Discounts apply when you sign up for a year of hosting or longer!

8. Can I upgrade my hosting plan at any time?

   You can upgrade your account at any time through your client area account or by contacting our billing department. You will be billed for the difference in price for the remainder of your billing cycle.