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Scheduled Network Maintenance: July 5, 2022 [Completed]

June 30, 2022

On Tuesday, July 5, 2022 at 7:00AM CST our network uplink will be migrated by data center technicians to a new core switch. This maintenance will cause approximately 60 seconds of downtime across all services as our network uplink is unplugged from its current switch and plugged into the new one.

Thank you for your patience and understanding.

Horde Webmail Temporarily Disabled [Resolved]

June 1, 2022

Horde Webmail has been temporarily disabled across all servers due to the emergence of a zero-day vulnerability found in the software.

Webmail users can continue to access their email using RoundCube instead.

Horde will be re-enabled once this vulnerability has been patched by our software vendor.

UPDATE: Horde has now been patched and re-enabled across all servers.

Scheduled Maintenance: MariaDB (MySQL) Upgrades on Hermione and Snape [Completed]

May 2, 2022

In the evening of Saturday, May 14, 2022 we will be upgrading the MariaDB (MySQL) database server on our Hermione and Snape servers from MariaDB 10.2 to MariaDB 10.3.

Websites utilizing MariaDB/MySQL databases will be temporarily unavailable for approximately 10-15 minutes until the upgrades are completed on each server.

As both MariaDB 10.2 and MariaDB 10.3 are optimized replacements for MySQL 5.7, we do not anticipate compatibility issues for our customers.

This document will be updated with our progress as the upgrades are performed.

Progress:

Hermione – Completed
Snape – Completed

Scheduled Maintenance: MariaDB (MySQL) Upgrades on Hermione and Snape [Completed]

October 1, 2020

On October 17, 2020, we will be upgrading the MariaDB database server on our Hermione and Snape servers from MariaDB 10.1 (based on MySQL 5.6) to MariaDB 10.2 (based on MySQL 5.7). MariaDB will be run with strict mode disabled for best compatibility.

Prior to the upgrades, database servers will be briefly taken offline in order to make a complete backup of all customer databases. Websites utilizing MariaDB/MySQL databases will become temporarily unavailable until the MariaDB upgrades have completed on each server.

This document will be updated with our progress as the upgrades are performed.

Progress:

Hermione – Completed
Snape – Completed

Scheduled Maintenance: MySQL Upgrades on Lockhart, Malfoy & Sirius [Completed]

February 12, 2020

On March 1, 2020, we will be upgrading the MySQL database server on our Lockhart, Malfoy and Sirius servers to MySQL 5.6 as support for all previous versions will be discontinued by cPanel upon their next major release due at the end of Q1 2020.

Significant work has been performed by our staff over the past two years to prepare customer accounts for compatibility with newer MySQL versions, which will allow us to upgrade our database servers at a more frequent pace in the future.

Prior to the upgrades, database servers will be briefly taken offline in order to make a complete backup of all customer databases. Websites utilizing MySQL databases will become temporarily unavailable until the MySQL upgrades have completed on each server.

Additional MySQL upgrades will be scheduled later in 2020 to switch to MariaDB (an optimized replacement for MySQL) to meet feature parity with our more recently deployed servers.

This document will be updated with our progress as the upgrades are performed.

Progress:

Lockhart – Completed
Malfoy – Completed
Sirius – Completed

Scheduled Maintenance: EasyApache Upgrade on Lockhart (Completed)

January 16, 2019

On Saturday, January 19, 2019 at 9:00am CST, we will be upgrading our Lockhart server to cPanel’s new EasyApache 4 web stack.

During the upgrade process websites hosted on this server may become temporarily unavailable until this maintenance has completed. Website downtime is expected to be brief.

No customer interaction is required.

If you have any questions or concerns following the upgrade, please contact our Support department.

Scheduled Maintenance: EasyApache Upgrade on Malfoy (Completed)

January 16, 2019

On Saturday, January 19, 2019 at 8:00am CST, we will be upgrading our Malfoy server to cPanel’s new EasyApache 4 web stack.

During the upgrade process websites hosted on this server may become temporarily unavailable until this maintenance has completed. Website downtime is expected to be brief.

No customer interaction is required.

If you have any questions or concerns following the upgrade, please contact our Support department.

Scheduled Maintenance: EasyApache Upgrade on Snape (Completed)

January 4, 2019

On Sunday, January 6, 2019 at 12:00pm CST, we will be upgrading our Snape server to cPanel’s new EasyApache 4 web stack.

During the upgrade process websites hosted on this server may become temporarily unavailable until this maintenance has completed. Website downtime is expected to be brief.

No customer interaction is required.

If you have any questions or concerns following the upgrade, please contact our Support department.

Default PHP version to be changed to 5.6 on December 1, 2018

November 1, 2018

In the coming months cPanel will be discontinuing their current web stack, in use on our Lockhart, Malfoy, Sirius and Snape servers, in favour of a new, modular system that allows for easy, automatic upgrades of its many components.

We have been preparing for this change for many months, planning the best way to proceed to minimize the impact to our customers. After much testing we have created an upgrade plan that we feel will be the easiest for our customers and introduce the least amount of changes.

On December 1, 2018, all customers who have their PHP version set to our “Native” or default version of PHP will be switched to our alternate, hardened version of PHP 5.6 that is supplied by our operating system and security vendor, CloudLinux.

Customers using Native PHP on our Lockhart, Malfoy and Sirius servers will see their PHP versions changed from 5.4 to 5.6. Customers on our Snape server will remain on PHP 5.6, but will be switched from cPanel’s Native PHP version to CloudLinux’s hardened version of PHP 5.6.

This change will only impact customers who have their PHP version set to “Native” on our Lockhart, Malfoy, Sirius and Snape servers. If you have previously changed your PHP version from Native PHP to an alternate version, you will remain on your current PHP version and will not be affected by this change.

As we have offered customers the ability to change their PHP version from cPanel for many years, you can feel free to make this change in advance of December 1st if you’d like to test your website running under PHP 5.6, or even with newer versions like PHP 7.2 which offers significant performance improvements over PHP 5.

Customers on our Lockhart, Malfoy and Sirius servers can also change to our hardened version of PHP 5.4 if you wish keep your PHP version the same as you are currently using.

To make this change in advance of December 1st, please follow this guide to change your PHP version from your cPanel control panel, or contact our Support department and we’d be happy to apply this change for you.

Once all customers are switched off of Native PHP on December 1st, we will then schedule the upgrade to cPanel’s new, modular web stack at a later date in December.

If you have any questions or concerns, please feel free to contact our Support department for assistance.

Progress:

Lockhart: Completed
Malfoy: Completed
Sirius: Completed
Snape: Completed

Changes to Default Options for Alternative PHP Versions

November 1, 2018

To prepare our servers for upcoming web stack upgrades, the following changes have been applied to our default PHP options for alternative PHP versions.

These changes only affect customers who have changed their PHP version from “Native” to an alternate PHP version on our Lockhart, Malfoy, Sirius and Snape servers.

allow_url_fopen = Off (previously On)
date.timezone = America/Regina (previously undefined)
disable_functions = exec, passthru, popen, proc_open, shell_exec, show_source, system (previously undefined)
max_input_time = 60 (previously -1)
post_max_size = 64M (previously 8M)
upload_max_filesize = 32M (previously 2M)

All of these options are user configurable and can be changed from within cPanel.