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Hermione Server Shutdown Notice

April 15, 2024

We have scheduled the migration of all customers off of our Hermione server and will be shutting down the server on Tuesday, May 14, 2024.

Customers using 3rd party DNS services to point their domains to our servers have been notified by email with instructions on how to point their domains to their new server IP. This action must be completed by Monday, May 13, 2024 at the latest to prevent any service interruptions.

Sirius Server Shutdown Notice [Completed]

April 1, 2024

We will be completing the migration of all customers off of our Sirius server this week and will be shutting down the server on Sunday, April 14, 2024.

Customers using 3rd party DNS services to point their domains to our servers have been notified by email with instructions on how to point their domains to their new server IP. This action must be completed by Saturday, April 13, 2024 at the latest to prevent any service interruptions.

Upcoming Server Migration and Upgrade Notice

March 13, 2024

Over the next 3 months, all customers hosted on our Hermione, Malfoy, Sirius and Snape servers will be migrated to new servers.

Affected customers will receive an additional email with more information when their date of migration has been scheduled.

The operating system on these servers will reach its end of life later this year, requiring all customers hosted on these servers to be moved to new servers to accommodate our server upgrade plans.

In addition to the new operating system, customers will benefit from significantly faster SSD storage available on our new servers following the migration.

What can I do now to get ready?

If you use our email service and connect to your email using applications like Outlook or Apple Mail, please verify that you are connecting to mail.yourdomain.com (*replace yourdomain.com with your actual domain name) as both your incoming and outgoing mail servers.

This will allow your email to seamlessly transition from the old server to the new server during the migration process. If you are currently connecting to addresses like servername.varialhosting.com, we recommend changing your incoming and outgoing mail server addresses to mail.yourdomain.com prior to your scheduled migration date. All other email settings can remain the same.

If you are using a 3rd party email service, no changes are required.

More information will be given in an additional email when the date of your migration is scheduled.

Scheduled Network Maintenance [Completed]

November 21, 2023

Data center technicians will be performing network maintenance on Thursday, November 23, 2023 from 8PM-9PM CST.

The network connection that is provided to our equipment will simply be moved to a different port on our upstream provider’s equipment during this maintenance.

Estimated downtime for all services is expected to be within 30 seconds to 5 minutes while our network connection is moved from one port to another.

Scheduled Maintenance: MySQL (MariaDB) Upgrades on Malfoy and Sirius [Completed]

September 19, 2023

In the evening of Saturday, October 7, 2023 we will be upgrading the MySQL database server on our Malfoy and Sirius servers from MySQL 5.7 to MariaDB 10.5.

MariaDB is an optimized, drop-in replacement for MySQL.

This upgrade will be completed in two steps, first the migration from MySQL 5.7 to MariaDB 10.3, and then the upgrade from MariaDB 10.3 to MariaDB 10.5.

Websites utilizing MySQL databases will be temporarily unavailable for approximately 15-30 minutes until the upgrades are completed on each server.

Upon the completion of this maintenance, all of our servers will now be migrated to MariaDB.

Scheduled Maintenance: MariaDB (MySQL) Upgrades on Hermione, Snape and Tonks [Completed]

May 5, 2023

In the evening of Saturday, May 20, 2023 we will be upgrading the MariaDB (MySQL) database server on our Hermione, Snape and Tonks servers from MariaDB 10.3 to MariaDB 10.5.

Websites utilizing MariaDB/MySQL databases will be temporarily unavailable for approximately 10-15 minutes until the upgrades are completed on each server.

Scheduled Power Maintenance: December 15, 2022 [Completed]

December 10, 2022

Two new 75kVA uninterruptible power supplies are being brought online by our data center partner requiring our servers and networking equipment to be migrated from their old power source to their new, upgraded power source.

The data center has scheduled a maintenance window on Thursday, December 15, 2022 from 8:30pm to 11:30pm to complete the work.

As all of our servers feature two, redundant power supplies, data center technicians will be able to migrate our servers to the new power source while keeping them online and powered on.

However our networking switch only has a single power supply so it will be briefly powered down and plugged into the new power source.

Estimated downtime during this maintenance window is 5 minutes to allow for our networking switch to come back online after being migrated to the new power source.

Scheduled Network Maintenance: July 5, 2022 [Completed]

June 30, 2022

On Tuesday, July 5, 2022 at 7:00AM CST our network uplink will be migrated by data center technicians to a new core switch. This maintenance will cause approximately 60 seconds of downtime across all services as our network uplink is unplugged from its current switch and plugged into the new one.

Thank you for your patience and understanding.

Horde Webmail Temporarily Disabled [Resolved]

June 1, 2022

Horde Webmail has been temporarily disabled across all servers due to the emergence of a zero-day vulnerability found in the software.

Webmail users can continue to access their email using RoundCube instead.

Horde will be re-enabled once this vulnerability has been patched by our software vendor.

UPDATE: Horde has now been patched and re-enabled across all servers.

Scheduled Maintenance: MariaDB (MySQL) Upgrades on Hermione and Snape [Completed]

May 2, 2022

In the evening of Saturday, May 14, 2022 we will be upgrading the MariaDB (MySQL) database server on our Hermione and Snape servers from MariaDB 10.2 to MariaDB 10.3.

Websites utilizing MariaDB/MySQL databases will be temporarily unavailable for approximately 10-15 minutes until the upgrades are completed on each server.

As both MariaDB 10.2 and MariaDB 10.3 are optimized replacements for MySQL 5.7, we do not anticipate compatibility issues for our customers.

This document will be updated with our progress as the upgrades are performed.

Progress:

Hermione – Completed
Snape – Completed