Data center technicians will be performing network maintenance on Thursday, November 23, 2023 from 8PM-9PM CST.
The network connection that is provided to our equipment will simply be moved to a different port on our upstream provider’s equipment during this maintenance.
Estimated downtime for all services is expected to be within 30 seconds to 5 minutes while our network connection is moved from one port to another.
In the evening of Saturday, October 7, 2023 we will be upgrading the MySQL database server on our Malfoy and Sirius servers from MySQL 5.7 to MariaDB 10.5.
MariaDB is an optimized, drop-in replacement for MySQL.
This upgrade will be completed in two steps, first the migration from MySQL 5.7 to MariaDB 10.3, and then the upgrade from MariaDB 10.3 to MariaDB 10.5.
Websites utilizing MySQL databases will be temporarily unavailable for approximately 15-30 minutes until the upgrades are completed on each server.
Upon the completion of this maintenance, all of our servers will now be migrated to MariaDB.
In the evening of Saturday, May 20, 2023 we will be upgrading the MariaDB (MySQL) database server on our Hermione, Snape and Tonks servers from MariaDB 10.3 to MariaDB 10.5.
Websites utilizing MariaDB/MySQL databases will be temporarily unavailable for approximately 10-15 minutes until the upgrades are completed on each server.
Two new 75kVA uninterruptible power supplies are being brought online by our data center partner requiring our servers and networking equipment to be migrated from their old power source to their new, upgraded power source.
The data center has scheduled a maintenance window on Thursday, December 15, 2022 from 8:30pm to 11:30pm to complete the work.
As all of our servers feature two, redundant power supplies, data center technicians will be able to migrate our servers to the new power source while keeping them online and powered on.
However our networking switch only has a single power supply so it will be briefly powered down and plugged into the new power source.
Estimated downtime during this maintenance window is 5 minutes to allow for our networking switch to come back online after being migrated to the new power source.
On Tuesday, July 5, 2022 at 7:00AM CST our network uplink will be migrated by data center technicians to a new core switch. This maintenance will cause approximately 60 seconds of downtime across all services as our network uplink is unplugged from its current switch and plugged into the new one.
Thank you for your patience and understanding.
Horde Webmail has been temporarily disabled across all servers due to the emergence of a zero-day vulnerability found in the software.
Webmail users can continue to access their email using RoundCube instead.
Horde will be re-enabled once this vulnerability has been patched by our software vendor.
UPDATE: Horde has now been patched and re-enabled across all servers.
In the evening of Saturday, May 14, 2022 we will be upgrading the MariaDB (MySQL) database server on our Hermione and Snape servers from MariaDB 10.2 to MariaDB 10.3.
Websites utilizing MariaDB/MySQL databases will be temporarily unavailable for approximately 10-15 minutes until the upgrades are completed on each server.
As both MariaDB 10.2 and MariaDB 10.3 are optimized replacements for MySQL 5.7, we do not anticipate compatibility issues for our customers.
This document will be updated with our progress as the upgrades are performed.
Progress:
Hermione – Completed
Snape – Completed
On October 17, 2020, we will be upgrading the MariaDB database server on our Hermione and Snape servers from MariaDB 10.1 (based on MySQL 5.6) to MariaDB 10.2 (based on MySQL 5.7). MariaDB will be run with strict mode disabled for best compatibility.
Prior to the upgrades, database servers will be briefly taken offline in order to make a complete backup of all customer databases. Websites utilizing MariaDB/MySQL databases will become temporarily unavailable until the MariaDB upgrades have completed on each server.
This document will be updated with our progress as the upgrades are performed.
Progress:
Hermione – Completed
Snape – Completed
On March 1, 2020, we will be upgrading the MySQL database server on our Lockhart, Malfoy and Sirius servers to MySQL 5.6 as support for all previous versions will be discontinued by cPanel upon their next major release due at the end of Q1 2020.
Significant work has been performed by our staff over the past two years to prepare customer accounts for compatibility with newer MySQL versions, which will allow us to upgrade our database servers at a more frequent pace in the future.
Prior to the upgrades, database servers will be briefly taken offline in order to make a complete backup of all customer databases. Websites utilizing MySQL databases will become temporarily unavailable until the MySQL upgrades have completed on each server.
Additional MySQL upgrades will be scheduled later in 2020 to switch to MariaDB (an optimized replacement for MySQL) to meet feature parity with our more recently deployed servers.
This document will be updated with our progress as the upgrades are performed.
Progress:
Lockhart – Completed
Malfoy – Completed
Sirius – Completed
On Saturday, January 19, 2019 at 9:00am CST, we will be upgrading our Lockhart server to cPanel’s new EasyApache 4 web stack.
During the upgrade process websites hosted on this server may become temporarily unavailable until this maintenance has completed. Website downtime is expected to be brief.
No customer interaction is required.
If you have any questions or concerns following the upgrade, please contact our Support department.